TB Technology BPO Solutions Lmited 

TB Technology BPO Solutions Limited  provides a host of outsource services, each service being tailored to your company's needs and objectives. Our philosophy is  your industry, our expertise. We work to build great customer service, whether it is via phone, chat or email. 

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 Our unique focus on people is part of TB Tech DNA.  We consider our team to be our best asset, no matter how advanced and impressive our technology platform is – it is only as effective as the people operating it.  By delivering service through the channels your clients want and driving how they want to be engaged. We optimize the client experience and improve your client’s life cycle. 

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We believe in a simple solution to achieve our goals: happy employees make happy customers, which, in turn makes happy clients and happy shareholders.  We will show you how elevating satisfaction through service can drive your clients to be loyal and believe in your brand.

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TB Technology BPO Solutions Limited commitment to the sustainable development of the communities where it operates has been a fundamental component of our corporate strategy. We believe that this commitment to the community and our strong focus on people are key enablers of our business model and reflect our distinctive culture and values. 

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 As if being based in Jamaica’s most beautiful city is not enough, TB Technology Limited – a success oriented, premium quality, contact center service provider – offers you added value for your money. 

 

We understand what consumers expect and we captivate them to create a special bond between brands and their customers. We contribute to the success of companies by guaranteeing the best consumer experience by incorporating customer journey services and high-value solutions, supported by an innovative digital platform and by our approach to transforming processes to skillfully transform business and drive results at companies.

We do this by delivering a unique experience that generates value for our customers and their consumers. This is possible thanks to an exceptional combination of our people, solutions and channels.

 

Mission statements –  Offer “A Grade Service” and results, create the best team for our clients by ensuring a positive work environment and reward exceptional performance. We utilize and constantly enrich our globally gathered skills and expertise, through ongoing research and hands-on innovations

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Customer Care

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 Customer Support solution manages active calls by providing information and responding to suggestions, enquires and claims related to products/services throughout the entire customer lifecycle supported by a variety of omnichannel and multichannel strategies.

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Sales

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Increase conversion of sales while guaranteeing customer satisfaction, retention and loyalty.

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Technical Support

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Understand the entire relationship journey for activation, support and deactivation of services or products. Unified management of client services, aimed at converting Technical Support into a source of engagement, efficiency and revenue.

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Collections

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 Using a comprehensive Collections platform that involves Analytics, BI, CRM, Predictive Dialers, a Multichannel Platform and a Negotiation Portal, we work at every level of default, achieving higher conversion rates and better results at less cost. 

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